Revenue Growth is key to the financial viability of any business, including a municipality. Whilst a municipality remains socially responsible to the poorer citizens it serves, it needs to become financially sustainable in order to provide the essential services to all citizens. Unless a municipality manages its revenue efficiently, it will not be capable of serving its citizens effectively. CSM has extensive consulting and management expertise in the area of Revenue Management including all aspects of managing income derived from customers in the municipal environment relating to property rates, waste water, refuse removal and water and electricity usage.  Read More

Management of the Land Information is critically important for any municipality as it is one of the main sources of both the property and customer information required for the municipality to bill for services. CSM led a team that designed, developed and implemented a Land Information IT System (LIS) in the City of Johannesburg which manages the property data from the information provided from the Deeds Office through to the development planning, valuations and rates and taxes units of the City and finally populating the Billing Database with the necessary information to allow for effective and accurate billing of the City’s customers. Read More

The CRM experts within CSM understand the principles of Batho Pele (Customer First) and the requirement on the municipalities to deliver the highest level of services to the citizens it serves. The experts within CSM have implemented such strategies within the South African environment. This includes the development, documentation and implementation of new business processes to achieve this goal along with identifying key performance areas and targets to manage the performance of the business unit. Read More